Return & Exchange Policy

Free 15-Day Return & Exchange Policy

At Creal, we strive to make your shopping experience seamless and truly delightful. If for any reason you’re not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 15 days of delivery.

You can enjoy:

• 100% refund to your original payment method

• FREE return shipping (complimentary pickup and delivery)

• Easy and quick exchange process

Note: Add-on services such as gift packaging are non-refundable.

What Can’t Be Returned or Exchanged?

Customised & Personalised Jewellery
Engraved, customised jewellery or specially made pieces cannot be returned or exchanged.

Used or Worn Items
Jewellery that shows signs of wear, damage, or alteration will not be eligible.

Third-Party Modifications
Any item altered, resized, or modified by a third party will not be accepted under our policy.

What to Include in Your Return

Please ensure all original items are included:

• Certificates

• Original packaging

• Accessories and complimentary items

If any of these are missing, a nominal fee may be deducted from your refund.

How to Initiate a Return or Exchange

Returning or exchanging your jewellery with Creal is simple.

Contact Us:

Phone: +91-9711663377

WhatsApp: Chat with us on WhatsApp

Email: crealjewels@gmail.com

Once your request is received, we’ll arrange a FREE pickup from your location.

Important Note

We will attempt pickup twice. If unsuccessful, you will need to ship the product to our address:

Creal Jewels
Tower B, 9th Floor,
Emaar Digital Greens,
Sector 61, Gurugram,
Haryana - 122098

Please pack the item securely and record a video of the entire packing process for safety and verification.

Processing Your Return

Once received, our Quality Check team will inspect the item within 2–4 business days.

After approval, your return, refund, or exchange will be processed promptly.

Refund Policy

If your return is initiated within the 15-day window, you will receive a full refund (excluding add-ons).

Key Points:

• Processing Time: 7–15 business days (depending on your bank/card provider)

• Partial Returns: Refund will be issued only for returned items

• Condition Check: Items that fail inspection will be shipped back without refund

• Non-Refundable Add-ons: Certifications, gift packaging, or other services

Exchange Policy

Want to switch your jewellery? We’ve got you covered!

Steps:

• Contact our support team

• Tell us the item you’d like in exchange

• We arrange a FREE pickup

• After inspection, we ship your new jewellery

Exchange Confirmation

Once approved, your replacement product will be dispatched promptly.

Note: If the returned item does not pass quality inspection, it will be sent back to you.

Beyond 15 Days?

If your product falls outside the 15-day return window, don’t worry! You can still avail our Lifetime Exchange & Buyback Services by contacting our support team.

Need Help?

We’re always here for you.